FAQ
Q: What are Patient Assistance Programs?
A: These are programs set up by drug companies that offer free or low cost drugs to uninsured individuals who cannot afford their medication. Most brand name drugs are found in these programs. Companies offer these programs voluntarily; the government does not require them to provide free medicine.
Q: Who is eligible for Patient Assistance Programs?
A: Each program has its own rules. Usually an individual must:
1) Be a U.S. citizen or legal resident
2) Have no prescription insurance coverage
3) Have an income under 400% of the Federal Poverty Level
Q: Can I apply for these programs if I have medicare or Part D?
A: It depends on the company. Some companies will let people with Part D apply for their programs. Other companies may review applications on a case-by-case basis.
Q: Is this Insurance?
A: No. This program is not an insurance product and is not affiliated with any Medicare, State, or Governmental program.
Q: Is there a limit to how many medications you will help me with?
A: No! There is no limit to the number of medications we will help you with.
Q: What if I have a change in my medication?
A: You should contact us to inform us of any changes to your medications including if your doctor has changed your dosage or frequency, added a new medication, or taken you off any medication we are assisting you with. We will assist in making the appropriate changes for future refills and assist you with new medications whenever possible.
Q: Do I have to be a U.S. Resident or Citizen to access these programs?
A: Yes, most drug manufacturers require U.S. Residency or Citizenship to qualify.
Q: How are refills handled?
A: After the initial approval and receipt of medications every company requires some sort of refill or re-authorization process usually after 2-3 months. At your request, we can monitor and complete this process for you.
Q: What if I want to cancel your service?
A: You may cancel the service any time after enrollment with a minimum of 14 days notice in writing prior to the next billing cycle as banking systems require advance notice. For our patients’ protection, we would never want someone out of our program and stop processing their refills without written notification from the patient. Please submit a written cancellation notice including the patient’s address, telephone number, social security number (to verify we are canceling the correct person), reason for canceling, and the patient’s signature.